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Ch 14 -
Ease of use.
Note by PJL from Mgt 3325 (for your info only): can use Heizer's User-based, Design-based and Production-based definition of quality. See www.patlyons.com/m3325/chapters/h906.htm.
Consists of end-users, systems analysts, programmers, database specialists.
Many times, end-users are given leadership
responsibilities so as to improve the probability of project success.
Linking Systems Projects to the Business Plan
Information Systems Plan (Table 14-1, p529)
Contains statement of corporate goals and specifies how IT will support the attainment of those goals,
Lists desired new system projects.
Scoring Models (see Table 14-2, p532)
Used to select a project from several candidate projects when many criteria must be considered.
Note by PJL from Mgt 3325 (for your info only):
supplementing this Scoring Model with Ben Franklin's Prudential Algebra can
facilitate group decision making. See
Information System Costs and Benefits (Table 14-3, p533)
Costs - hardware, software, personnel, ...
Improved decision making - see Ch 12, Item I.B,
Higher client satisfaction (reduced number of complaints), ...
Note by PJL from Mgt 3325 (for your info only): the analysis used for the Mgt 3325 Application of Operations Management Presentation is appropriate for quantifying the costs and benefits of an information system.
For the overall project, see www.patlyons.com/m3325/hw/apre.htm,
For the PowerPoint, see www.patlyons.com/m3325/hw/appompre.ppt,
supporting data, see
As discussed in Ch 3, Item III.C.3, many new info systems require changes in business processes, politics, culture, environment, and structure (p90).
Unless there is a corresponding benefit, most people resist such changes.
As discussed in Ch 13, Item II.C, end-user involvement in the entire Systems Development process is critical to the success of the information system (p491).
As part of Systems Analysis, conduct an Organizational Impact Analysis to identify how any proposed system will affect organizational structure, attitudes, decision making, and operations (p542).
Controlling Risk Factors (p538)
Use formal planning and control tools
Gantt Chart - visually depicts the timing and duration of project activities (Fig 14-8, p578).
(Program Evaluation and Review Technique) - a method to determine the
activities which are critical to completing a
project on time.
Note by PJL from Mgt 3325 (for your info only): PERT is similar to the Critical Path Method. See www.patlyons.com/m3325/chapters/h903.htm.
Increase end-user commitment to the new system by: (p541)
Involving end-users in Systems Analysis, particularly the initial
Organizational Impact Analysis.
Identify end-users who perceive they will not benefit from the new system.
Elicit improvements from them, such as additional reports and/or changes in tasks.
Involving end-users in Systems Design, particularly design of user interfaces.
Involving end-users in training - developing materials and giving sessions.
Having management at various levels communicate their support for the new system.
(This page was last edited on January 17, 2010 .)