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Course Outline

Management 3325 - Production and Operations Management

Welcome to Operations Management!  This field of study has applications in every area of business, especially accounting, finance, marketing, and actuarial science. My overall objective for you is that you will apply at least three of the course topics in the first three years after graduation and significantly advance your career because of these applications. To do this, you must study the assigned material before class, until the concepts are familiar to you. As a result, we can have meaningful discussions in class about how to apply the topics.

  1. Text
    Heizer, Jay and Barry Render, Operations Management,     ninth edition, Prentice Hall (of Pearson Education), Upper Saddle River, NJ, 2008, ISBN-13: 978-0-13-234271-1, ISBN-10: 0-13-234271-5. This is the hard cover version.  It is the recommended text for the course.

    On reserve at St. John's library.  Go to third floor service desk and request call number PCR-774.  If any problems, call Dorothy McGovern at 718-990-6069.
    Note: there is a soft cover version, called the flexible edition, that comes in two volumes.  If you are using the flexible edition and find it difficult to find an item in my outline, you may go to the St. John's library and consult the hard cover version.  Please note that homework problems are located in the second volume of the flexible edition.
     
  2. Topic Sequence
    1. Introduction
      1. Chapter 1 - Operations and Productivity
      2. Chapter 2 - Operations Strategy in a Global Environment
      3. Chapter 3  - covered after Chapter 15 - see below
      4. Chapter 4 - Forecasting (brief discussion - overlap with DS 2334 - not on midterm)
    2. Designing Operations
      1. Chapter 5 - Design of Goods and Services
      2. Chapter 6 - Managing Quality
      3. Chapter 6 Supplement - Statistical Process Control
      4. Chapter 7 - Process Strategy
      5. Chapter 9 - Layout Strategy
      6. Chapter 8 - Location Strategies
      7. Chapter 10 - Human Resources and Job Design
    3. Managing Operations
      1. Chapter 11- Supply-Chain Management
      2. Chapter 12 - Inventory Management
      3. Chapter 13 - Aggregate Planning
      4. Chapter 14 - Material Requirements Planning (MRP) and ERP
      5. Chapter 15 - Short-Term Scheduling
      6. Chapter 3 - Project Management
      7. Chapter 17 - Maintenance and Reliability
      8. Chapter 16 - Just-in-Time  (No quantitative homework) 
         
  3. Contact Information
    1. Office: Room 404 Bent Hall
    2. Office Hours: Monday, Wednesday, Friday 9:40AM-9:55, 11:35-12:05, 2:30-2:45; Other times - by appointment.
    3. Phone: (718) 990-6476 or 990-7404;   E-mail: lyonsp@stjohns.edu.  Include "Mgt 3325" and your name in the Subject Line.
  4. Grade
    1. 20% - Midterm Exam
    2. 20% - Final Exam
    3. 10% - Homework Exercises - Set I - 2.5%,       Set II - 2.5%,        Set III - 2.5%,        Set IV - 2.5%.
    4. 20% - Presentation of Homework Exercises - This grade is based on having an honest written attempt at the solution and volunteering to present.  See Set I for details.
               First Half Presentation of Homework Exercises (from start to Midterm) - 10%,
               Second Half Presentation of Homework Exercises (from Midterm to Final) - 10%.
    5. 10% - Application of Operations Management Presentation.  Click here for details.
    6. 20% - Class Participation - subjective evaluation of your contribution to the class. On the positive side, volunteering Class Participation Action Items (CPAI), is highly encouraged.  Click here for details.  While there is no magic formula to determine your Class Participation grade, some typical scenarios for each half of the semester are:
                20% - attend every class, submit no CPAIs,
                60% - attend every class, submit all requested CPAIs, but never volunteer,
               100% - attend every class, submit all requested CPAIs, volunteer for all CPAIs, and actively participate thru out the marking period.
      On the negative side, engaging in (perceived) private conversations during class is penalized.        Click here for details. 
      First Half Participation (from start to Midterm) - 10%,        Second Half Participation (from Midterm to Final) - 10%.
      Click here to download an Excel worksheet to compute your grade.
    7. Attendance - Students with more than nine unexcused absences may be denied credit for the course.
  5. RequirementsImage1.gif (1781 bytes)
    1. Class Discussions
      1. Objectives
        1. To clarify concepts of operations management
        2. To reinforce the wide applicability of operations management.
      2. Procedure
        1. Print a copy of my Chapter Outline available on the Internet at www.patlyons.com.
        2. Read the assigned chapter before class, using my Chapter Outline as a guide.
        3. Think about how you could apply the material.
        4. Bring the assigned Chapter Outline and textbook to class.
        5. Participate in class discussions. Feel free to ask questions and hypothesize new ideas (The Internet is revolutionizing how we produce goods and services). You'll learn faster and it will be more enjoyable for everyone involved.  Partial audio clip of "What Fifty Said" by Robert Frost.
        6. Please remember that AACSB (Association to Advance Collegiate Schools of Business) recommends that you spend 2 hours outside of class studying for every hour in class.
    2. Homework Exercises
      1. Objective - to reinforce the important quantitative methods covered in class.
      2. The Homework Exercises will be assigned during the semester and collected in four sets. Due dates will be announced. Click on the corresponding set for details: Set I, Set II, Set III, and Set IV.
      3. Note: on an exam, you will not be required to solve problems using quantitative techniques included in the textbook but not covered in class.
    3. Application of Operations Management Presentation
      1. Objectives
        1. To improve verbal communication skills using a projection PC.
        2. To further reinforce the wide applicability of operations management.
      2. Apply a selected topic to a future work situation. Click here for details.
  6. Calendar
    1. Monday, Wednesday & Friday - 12:20-1:15 
    2. Monday, Wednesday & Friday - 1:25-2:20            (This page was last edited on February 25, 2010.)